Looking At How To Improve Agent Performance?

How Credible & Reliable Is Your Call-QA Data?

Agent Performance Trends

CQE Services can provide innovative and easy-to-use Web tools to track and zoom-in on how Call-Quality agent performance is trending individually and comparatively across time and contact center sites.​

Agent Skill Gaps Discovery

CQE Services can provide actionable business insights from Call-Quality performance data that is up-to-date and accurate to help managers and trainers identify agent skill gaps impacting Customer Experience.

Agent Development & CSAT

CQE Services based on KPIs can provide agent coaching feedback that can be applied to agent development to as a strategy to elevate your contact center Customer Satisfaction and J.D. Power ratings.

Going Beyond Data Cells in Excel Spreadsheets

Validity Fizzles Out With Late Call-QA Feedback & Outdated Reports

• How up-to-date and accurate is the Call-Quality data in your Excel spreadsheet reports?

Contact center managers should have not only statistically sufficient data but also "fresh" data from which they can draw valuable and actionable insights.

​A consistent volume of evaluations can impact the reliability or credibility of the data. A consistent percentage of agents being evaluated impacts the overall effectiveness of your Call-Quality program.​

CQE Services can assist you with setting and capturing performance benchmarks that serve to substantiate, support, and advance your Customer Experience initiatives and agent development improvements month-over-month and year-over-year across multiple contact center sites.​

Rapid Discovery Can Create Data Intel Excitement & Action 

• How well informed and confident do you feel with the   Call-Quality data in your Excel spreadsheet reports?

Our Web-based CQE Data Intel Platform offers Infographic Data Dashboards that collect real-time data and generate views for analyzing data, discovering patterns and trends, and quantifying single and comparative site Call-Quality performance.

The Call-Quality Evaluations Web tools allow you to access data intel 24/7 so that you can extrapolate business insights in real-time. And that's as exciting as it can get!​

CQE Data Intel Platform ​can provide timely and easy access to validly current data via our interactive real-time Data Intel Dashboards for better business intelligence and decision-making.

Call-Quality Evaluations (CQE) Services

​Monitoring | Reporting | Coaching​

AESBUS MEXICO - CQE Center:
​Tijuana, Baja California, MEXICO
AESBUS Corporate Headquarters: Houston, Texas USA

CQE Services

Select the level of external Call-Quality Evaluations support your global contact center organization needs. We can align and scale our CQE Services to your business needs, Call-Quality Program goals, and Customer Experience initiatives.

CQE Data Intel Platform

CQE Data Intel Platform is bundled with our CQE Services. This Web platform includes Call-Quality tools that are easy to integrate and use with your current Call-Quality Program systems and processes. ​Contact center agents, managers, trainers, and executives can access information relevant to their roles and responsibilities.

CQE Center

AESBUS MEXICO can offer you a competitive edge with low-cost CQE Services. We invite you to visit our CQE Center in Tijuana, Mexico.

Independent Call-QA Team

Call-QA Evaluations & Agent Coaching

Agent Development & CSAT

Evaluation Template Toolbox

Create Call-QA evaluation forms based on your KPIs, Call-Quality Program criteria, and other business requirements.

Key Performance Indicators (KPIs)

Call-Quality Program Criteria

Business Requirements

Evaluations Data Toolbox

Access Call-QA real-time data views and infographics to track agent evaluations, scores, performance trends, site comparisons, etc.

Call-QA Data Intel Viewboards

Agent Skill Gaps Discovery

Agent Performance Trends

C  Q  E     D  A  T  A    I  N  T  E  L    P  L  A  T  F  O  R  M

Real-Time Call-Quality Reporting

Put validity and trust back into Call-Quality Performance Evaluations on Customer Experience. Real-time reporting via Infographic Data Dashboards makes it easy for contact center managers, supervisors, trainers, and agents to view relevant and up-to-date Call-Quality performance data trending for better-informed decision-making in your global contact center organization.

CQE Solution Brief

This Solution Brief addresses common business challenges  that global contact centers face with accessing up-to-date Call-Quality performance data and how our CQE Services can help overcome them.

CQE Data Intel Viewboards

Our Call-Quality Experts are ready to assist you. They'd love to have a friendly, no-pressure chat with you. 

Marcus Latham
Customer Experience
​Enterprise Solutions

Jennifer Davenport
Customer Service
​Agent Development

Let's Talk